How to make CX your B2B company’s competitive edge

More than product quality or price point, the biggest battleground for customer competition in 2021 remains customer experience (CX). And...

Customer lifecycle 101: What you need to know

Understanding your business’s personal customer lifecycle is a crucial first step in creating a long-term customer experience strategy,...

5 tips to kickstart a successful project

Idea Science understands the importance of starting a project on the right foot. Whether it’s a marathon or a sprint, or something in...

How design thinking can improve CX

It’s been credited with turning Airbnb from a failing start-up into a billion-dollar business and fostering a cultural transformation at...

Nurturing across the Customer Lifecycle

Part one of our two-part series to courting customers. In a two-part blog series, we are going to look at how we can nurture our...

Is your rebate program well managed?

For many B2B businesses, well designed and run customer rebate programs are extremely important and considered a major inducement in...

Nurturing across the customer lifecycle – Part 2

Part two of our two-part series to courting customers. Welcome to part two of our look at nurturing across the customer lifecycle! In...

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