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cx technology

CX Technology

Know your customer and enhance the effectiveness of your digital channels

Idea Science implement CX solutions that empower your organisation to create better experiences, increase conversion rates and improve business performance. We use design thinking combined with experience and technical expertise to understand your objectives and deliver effective solutions.

Enhance your customer experiences and business performance through Salesforce Sales, Service, Experience Cloud and Rebate Management solutions.

Salesforce Implementation

Experts in the implementation of Salesforce Sales, Service, Experience Cloud and Rebate Management solutions, Idea Science can build and implement your Salesforce environment based on our best practice knowledge and experience.

Salesforce Assessment Lab

If you’re looking for a roadmap to address customer service constraints and support growth, Idea Science can help. We assess your current technology landscape, business operating model, internal skill set, budget and resourcing to identify effective CRM solutions that meet your requirements.

Custom Development

Do you need to customise your CRM solution? Idea Science’s specialists design and build innovative, custom Salesforce solutions to meet the needs of your organisation.

Rebate Management

With Salesforce Rebate Management, Idea Science can efficiently help you build and scale your incentive programs to support your business, while also nurturing trusted channel partner relationships. We empower your teams to see their accounts’ incentive attainment, as well as optimise financial efficiencies.

Salesforce Implementation

Integrate or extend Salesforce to meet the demands of your business with Idea Science’s Salesforce architecture, development and support specialists.

Salesforce Integration

Idea Science enables organisations to integrate Salesforce to other systems using both cloud APIs and middleware solutions such as MuleSoft. We build unified technical environments to support connected and omni-channel experiences to support your teams and optimise customer experience.  

Salesforce Data Migration and Management

Idea Science assists organisations migrate their legacy CRM data and manage technology for future growth. Our experts increase data quality through best practice cleansing, deduplication and structured processes.

Salesforce Platform Support

If the ongoing technical debt and capability burden of supporting and maintaining Salesforce is a challenge, Idea Science can help. Our certified Salesforce support engineers’ partner with your team to provide continual improvement and refinement to support platform change. 

Salesforce Integration and Support

Transform your marketing operations by leveraging marketing technology and data to deliver enhanced CX. We help launch data-driven campaigns, optimise sales and marketing funnels and increase marketing productivity with best-in-class marketing automation solutions – Salesforce Marketing Cloud, HubSpot, Pardot and Marketo.

Diagnostics Lab

Maximise the value you are getting out of your marketing automation platform with an Idea Science Diagnostics Lab. We provide a full platform review, roadmap and recommendations to help you achieve your marketing and business goals. 

Journey Design Lab

Idea Science’s digital marketing experts will help you design and launch a data-driven journey strategy that puts your customers first, and delivers business outcomes.

Sales and Marketing Alignment Lab

If aligning Sales and Marketing is important to your business, Idea Science can help. We refine and align your sales and marketing process to drive better revenue funnel outcomes and conversion metrics

Implementation and Migration

Whether implementing a new marketing automation platform or migrating to a new one – Idea Science can help you rapidly establish your technology and ensure you’re maximising the benefits to meet your marketing objectives.

Campaign and Marketing Operations Support

Let Idea Science experts be your experts - extend your team’s capabilities with our marketing automation specialists to provide ongoing technical campaign and platform operations support.

Custom Integrations and Solutions

Looking to optimise your marchitecture?  Idea Science’s technical experts can design and build custom solutions to extend your marketing automation platforms capabilities and integrate services.

Digital Marketing

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