QuickStart for Service & Contact Centres

How can I improve efficiency of remote service teams and meet customer needs?

With Service and Contact Centre teams working remotely, it can be hard to monitor and improve efficiency and productivity. QuickStart for Service & Contact Centres can help with a rapid deployment solution to enable customer service teams to deliver an effective experience across multiple channels.

Business Need

Provide a multi channel service experience to customers without a complex technology project

Solution
A rapid deployment solution that is quick to configure and simple to use, that can support customer service teams working remotely using Salesforce Service Cloud
Activation Time

~2-3 weeks




Cost

$AUD 30,000



AUD

Deliver an efficient Customer Service experience in just 2-3 weeks

GET STARTED

SETUP & CONNECTIVITY FOR SERVICE TEAMS

Configuration of Salesforce Service Cloud that is operational to sales teams.
* Enable teams to collaborate through Chatter.
* Available on any desktop and mobile device, from anywhere.
* Setup for 20 users.

CASE MANAGEMENT

Use Cases to track service related activity.
* Manage requests for service through to successful completion.
* Manage tasks, appointments and emails – in a collaborative environment.
* Receive notifications and reminders for activity.

ACCOUNT & CONTACT MANAGEMENT

Ensure you can maintain your customer base.
* Maintain accounts and key contacts.
* Manage lists to group by tier, division, geography and more.
* Manage communication consent.

ONLINE CHANNELS

Use digital channels to provide service.
* Use online chat to increase agent productivity and throughput.
* Email-to-case and web-to-case to directly receive requests for service.
* Better manage call volumes through the use of alternative channels.

REPORTING & DASHBOARDS

Get insights to teams and managers on activity, progress and key business measures.
* Key customer service reports to provide teams and managers real-time KPIs.
* Dashboards to provide insights into operational performance.

TRAINING & SUPPORT

Training and Support for all implemented features and new processes
* Platform use and process training for end-users
* Includes support across implementation 
* Online training and documentation available

Interested in a QuickStart Pack?