QuickStart for Customer Communication

How can I continually reach my customer base with the right messaging at the right time?

Are you struggling to communicate with your customers to keep them fully informed about changes to available products & services, operating hours & procedures, and health & safety measures? QuickStart for Customer Communication can ensure you are rapidly and regularly using digital channels (email, SMS) to keep customers informed.

Business Need

Continual contact with the customer base with clear and timely updates – all delivered at short notice if required 

Solution
Capability to rapidly and regularly use digital channels (email, SMS) to keep customers informed using Salesforce Marketing Cloud
Activation Time

~2-3 weeks



Cost

$AUD 25,000 setup
Monthly support options


Introduce efficient and effective digital communications to customers in just 2-3 weeks

GET STARTED

SETUP & MANAGED CUSTOMER COMMUNICATIONS

Configuration of Salesforce Marketing Cloud for customer communication
* Single point to manage digital customer communication.
* Communication sent from branded domain / sub-domain.
* Set-up for 5 users.
* Fully operational to send business critical communication immediately.

SMS & EMAIL CHANNELS

Ability to send to SMS and email channels. 
* Send from an appropriate email address for brand recognition and deliverability.
* Use SMS to connect with customers for critical or operational messages.
* Manage communication consent (unsubscribes, preferences).
BRANDED COMMUNICATIONS

Email and SMS templates with consistent business branding.
* Pre-defined, mobile responsive, email template with your branding.
* Users can build content quickly and easily from templates.

ENGAGEMENT & ANALYTICS

Get insights to customers digital behavior and the performance of sends.
* Engagement analysis by email and campaign.
* Understand impact of email performance against business measures.

USE CUSTOMER DATA FROM SALESFORCE CRM OR LISTS

Ability to import from a list, or sync with Salesforce Sales or Service Cloud.
* Sync data from Salesforce Sales or Service Cloud (if available).
* Quickly import contacts from CSV or Excel to use in communications.
* Drag and drop segmentation using available data to create target groups.

TRAINING & SUPPORT

Training and Support for all implemented features and new processes
* Platform use and process training for end-users.
* Online training and documentation available.
* Fully managed service option to deliver communications for you.

Interested in a QuickStart Pack?