How can I continually reach my customer base with the right messaging at the right time?
Are you struggling to communicate with your customers to keep them fully informed about changes to available products & services, operating hours & procedures, and health & safety measures? QuickStart for Customer Communication can ensure you are rapidly and regularly using digital channels (email, SMS) to keep customers informed.
Introduce efficient and effective digital communications to customers in just 2-3 weeksGET STARTED
SETUP & MANAGED CUSTOMER COMMUNICATIONS
Configuration of Salesforce Marketing Cloud for customer communication
* Single point to manage digital customer communication.
* Communication sent from branded domain / sub-domain.
* Set-up for 5 users.
* Fully operational to send business critical communication immediately.
SMS & EMAIL CHANNELS
Email and SMS templates with consistent business branding.
* Pre-defined, mobile responsive, email template with your branding.
* Users can build content quickly and easily from templates.
ENGAGEMENT & ANALYTICS
Get insights to customers digital behavior and the performance of sends.
* Engagement analysis by email and campaign.
* Understand impact of email performance against business measures.
USE CUSTOMER DATA FROM SALESFORCE CRM OR LISTS
Ability to import from a list, or sync with Salesforce Sales or Service Cloud.
* Sync data from Salesforce Sales or Service Cloud (if available).
* Quickly import contacts from CSV or Excel to use in communications.
* Drag and drop segmentation using available data to create target groups.
TRAINING & SUPPORT
Training and Support for all implemented features and new processes
* Platform use and process training for end-users.
* Online training and documentation available.
* Fully managed service option to deliver communications for you.